Frequently Asked Questions
Tita Rosa’s Cooking
1) How do you minimize oil in your cooking, and which oils do you use for high-heat dishes?
We keep dishes lighter by using air fryers whenever possible. By choosing oils that suit the cooking method, we use coconut oil and avoid seed/vegetable oils for a healthy diet as well as the use of extra-virgin olive oil at high temperatures. (Olive oil is great for finishing or low-heat, but we don’t use it for high-heat frying.)
2) What food-prep and sanitation practices do you follow (cutting boards/surfaces, filtered water, etc.)?
We prep on titanium chopping boards placed on stainless-steel tables—both are non-porous and easy to sanitize. We avoid plastic and wood boards in our main prep line. All produce and ingredients are washed and rinsed in filtered water before preparation.
3) When are salads and fruits prepared, and how do you keep them fresh?
Daily. We cut and portion salads and fruits each day to minimize oxidation. They’re kept chilled and sealed until dispatch so you receive them crisp and fresh.
4) How do you prevent cross-contact so vegetarian dishes remain free from meat byproducts?
Vegetarian meals are not cooked on shared big skillets. They’re prepared in separate, sanitized pots, pans, and containers, with dedicated utensils and clean prep surfaces. (If you have severe allergies, please tell us at checkout so we can take extra care.)
5) How are hot meals and cold drinks packaged and delivered to maintain temperature?
We pack drinks in a separate bag and keep hot and cold items physically separated in transit—hot stays hot, cold stays cold—so your order arrives in the best condition.
6) Do you offer biodegradable packaging upon request, and is there an additional fee?
Yes. Biodegradable packaging is available upon request for a small additional fee (the exact amount is shown at checkout). As for our utensils, they are all biodegradable.
7) Does any alcohol remain in your beer-battered dishes after cooking?
No. Our signature beer batter is a family recipe, and the alcohol cooks off during frying—none remains in the finished dish.
8) Are your Chicken Tenders and Beer-Battered Dory made from whole cuts (not pre-processed)?
Yes. Chicken Tenders are sliced from whole chicken breast, and Beer-Battered Dory uses whole dory fillets—never pre-processed meat. We coat them in our signature beer batter and cooked to order.
9) What’s Tita Rosa’s overall cooking philosophy—like how you’d cook at home?
“Cook clean, cook careful, cook like family.” We keep techniques simple, ingredients fresh, surfaces sanitary, and flavors honest—the way we’d cook in our own kitchen.
Ordering, Accounts & Scheduling
1) Do I need an account to order, or is one automatically created after my first purchase? If auto-created, how do I set my password the first time?
Your account is automatically created upon your first order. A “set password” link will be email to you. Your details are automatically saved and your next orders will be faster, as you already have an account.
2) Can I update my account details anytime?
Yes, simply log-in to your account and update whatever details you wish to change. Please make sure your contact number is also updated, as this is the fastest way we can inform you on your order and delivery status.
3) Can I schedule an order up to 2 days in advance? Which days/times are unavailable?
Yes you can. Please ensure you indicate this in the notes section, as we consider all orders by default as same-day. We are open Mondays thru Saturdays, 10am to 7pm, and closed every Sunday.
4) For same-day delivery, what are the cut‑off times?
We start processing orders at 10am, and our last cut-off is at 7pm. Any orders made beyond that will be scheduled and delivered on the next business day.
5) Is there a minimum order amount?
The minimum order is one meal, regardless of category, price or any extras or add-ons you wish to include.
6) Why can’t I add to cart without choosing Rice and Vegetables? (Some dishes require a selection.)
Each meal usually comes with either a choice of rice or vegetable, or both. Simply select your preference and then proceed with checking out.
7) I didn’t receive a confirmation email —what should I do?
Sometimes there are slight delays in receiving order emails, but you can contact us at +639175820807 (Phone/Viber/WhatsApp) so we can double check on our end. In some instances, our email might end up in your Spam folder. If this is the case, kindly whitelist it (Mark “Not Spam”) so it would end up in your Inbox along with your future orders.
Delivery Coverage, Fees & Windows
1) Which areas do you currently deliver to?
Our in-house riders currently deliver within an approximate distance of 10km (Barangay based) from our kitchen. Anything beyond that we contract the services of other delivery apps (e.g. Lalamove) and notify the customer that they will have to settle this COD (cash on delivery).
2) How are delivery fees calculated?
We have fixed rates for approximate distances starting with Php 60 (for 0-4 km); Php 80 (for 4-6 km); Php 100 (for 6-8 km); and Php 120 (for 8-10 km). Anything beyond that is determined by third party delivery apps as the location allows. If you fall into this last category and would like to know in advance how much will your delivery fee be, you can give us a call at +639175820807 (Phone/Viber/WhatsApp).
3) How can I track my order? Do you contact me before drop‑off?
If not logged in to your account, you can view your order status under “My Account” by typing your Order ID and email. If you are logged in, navigate to the Orders section and click on your Order ID to get the latest update.
In some cases, our staff or rider will notify you status of delivery. In most cases, you can expect our riders to be there on or around your preferred time, and our rider will contact you once they arrive. Kindly ensure you or someone else you’ve assigned is there to receive it, and your contact number on our records is updated.
4) If I’m not available at delivery time, how long will the rider wait? Is there a re‑delivery fee?
As time is important for our riders, please ensure you or someone else is ready to receive your order upon arrival. On average, our riders allot up to 5 minutes, and they may go around your area if some orders are grouped in a location near you. In the event that the rider has already left, re-delivery and corresponding fees are subject for approval, depending on the circumstances.
Tita Rosa Treats (Bonus Meals)
1) How do I earn a bonus meal after 5 meal orders? Do add‑ons/drinks count as “meals” or only main dishes?
You will receive your bonus meal code (via email) after 24 hours. This will also reflect under the bonus meals section in your account on the website. You can use this to get any meal that’s listed under the bonus meal category, or those with a green star. Only main dishes (regardless of category) count as “meals”. Any dishes purchased using a bonus meal code are not counted.
2) I’ve received a bonus meal code. How do I claim/redeem it at checkout?
a) Copy and paste your unique code upon checkout of your preferred Bonus Meal, or
b) Log-in to your account, select your preferred Bonus Meal from the menu, then navigate to the Bonus Meals section of your account, where you’ll find the same code. Click on it and it will automatically apply itself once you checkout.
c) Delivery fee (depending on your location) still applies.
3) How does “Refer 5 friends, get another bonus meal” work? What counts as a successful referral?
When a first-time customer uses your referral link or QR code and purchases at least one meal, this counts as one referral. For every five successful referrals, you get a bonus meal.
4) How does “Every 25 meal purchases from your direct referrals gets you another bonus meal” work? Is this single or cumulative?
Both. Example: If your direct referrals order a total of 25 meals in a single day, you get a bonus meal code. If that total is reached in a week, a month, or more, you get a bonus meal code. Every 25 meal orders gets you this reward.
5) Where do I find my referral link/code?
You can find this in your account homepage. Use it conservatively or aggressively as you desire.
6) Can I save and stack my bonus meal codes, then use them all at once?
Yes you can! Multiple code usage is allowed. Just remember to select first the bonus meals of your choice upon checkout, then navigate to the bonus meals section of your account, and click on all the codes that you want to use.
7) Are bonus meal codes transferrable?
No they aren’t. They can only be used by the account holder.
8) If I pay for a meal in the “bonus meals” category, does it count in earning bonus meals?
Yes.
9) Do party pack purchases count in earning bonus meals?
Only meals count.